Chipotle Decreases Operational Costs and Improves Employee Retention

Chipotle Mexican Grill has over 73,000 employees in more than 2,500 locations, with a new restaurant opening every two days.

As with most restaurants and retail locations, Chipotle has limited store bandwidth, which is needed to support critical systems like POS, security, phones, and more. Chipotle saw the value of moving away from paper-based training materials to save all costs associated with printing and distribution, and reduce their environmental impact. How could they move to mobile and video training tools with all of this in mind?

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"As Director of Training, knowing that my teams have the most current, and correct training materials in their hands is paramount to our success. We are a growing concept, and without the consistency that Playerlync brings to our teams across the country it would be tougher than it needs to be."

“93% of the restaurant managers answered “yes” when asked “if you were running the company and it were your decision, would you deploy PlayerLync to all restaurants”. This was the highest score of any shakedown test we had received.”

"It really boils down to efficiencies and manpower. The things that used to take us 20, 30, 40 hours now maybe take us 2 or 3 or 4 minutes. We can deploy those savings to other issues, whether they be other research projects or just other utilization of our manpower."