Kuni Lexus had a corporate objective to decrease the total time of the sales process through which they helped a customer purchase a car.
Kuni Lexus was battling inefficiencies across their used car buying process including the way their teammates requested, received, and delivered car documentation like CarFax, KBB Report, Damage Disclosure, Repair History, and other standards. This created a significant bottleneck across the organization.
Kuni Lexus chose PlayerLync to reinvent their sales operations processes and improve their sales professionals and customer experiences.
"As Director of Training, knowing that my teams have the most current, and correct training materials in their hands is paramount to our success. We are a growing concept, and without the consistency that Playerlync brings to our teams across the country it would be tougher than it needs to be."
“93% of the restaurant managers answered “yes” when asked “if you were running the company and it were your decision, would you deploy PlayerLync to all restaurants”. This was the highest score of any shakedown test we had received.”
"It really boils down to efficiencies and manpower. The things that used to take us 20, 30, 40 hours now maybe take us 2 or 3 or 4 minutes. We can deploy those savings to other issues, whether they be other research projects or just other utilization of our manpower."